Accountabilities:
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Executing defined end-user account add/change/delete and disable procedures on our internal computing systems.
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Responsible for completing daily, monthly and on-demand data maintenance assignments as required.
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Interaction with the Service Desk and End users for basic user support issues relating to access fulfillment.
Qualifications: (Specific for this job)
- -> English required (speaking and writing)
Knowledge and Skills
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Ability to accurately follow a defined set of policies and procedures
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Operate under the supervision of others
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Must have strong written communication skills
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Understands basic technical concepts of Active Directory, e-mail and possesses an ability to use other Microsoft based productivity applications.
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Exposure to cloud platforms and access provisioning on cloud platforms
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Quick learner, and ability to scale on new technologies as required
Experience
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Associates degree in a computing related field, business or related discipline required.
Competencies
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Must follow and execute well-defined processes and procedures
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Must utilize standard request and ticketing systems
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Provides first level support for user issues utilizing documentation as well as other sources
- Do the right thing, and ability to work under pressure.
- Maintain the required level of confidentiality and trust
