Description
Position overview:
As an Incentive Administrator, you oversee the management of the agent bonus programs, collect and analyze relevant data, and ensure bonus payments align with established criteria for the accounts. You review and solve issues with bonus calculations in collaboration with the required stakeholders
Key responsibilities:
Collect data related to attendance and bonus eligibility, and performance metrics
Analyze performance data to determine bonus amounts and eligibility criteria
Verify bonus calculations and prepare reports to be processed for payment
Investigate and resolve any issues related to bonus payments, liaising with the relevant stakeholders
Requirements:
-
Schedule flexibility - Required
Availability to work on site - Mandatory
Core Competencies:
Giving support
Focusing on customers
Embracing technology
Managing self-development
Functional competencies:
General knowledge of labor-related requirements for bonus payments
Expertise in data management tools, including Microsoft Excel, Google Sheets, and Data Studio
Expertise in writing scripts and macros to automate large amounts of data
Strong ability to present large amounts of data in a way that enables business decision-making
Strong analytical and problem-solving skills
Strong organizational and attention to detail skills
Ability to meet deadlines in a fast-paced environment
Knowledge of basic financial acumen
Qualifications:
2 years of experience in similar positions
A bachelor’s degree in Business Administration or a related field is preferred
B1+ oral and written English
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
