Descripción y detalle de las actividades
Position Responsibilities
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Assist customers over phone calls and emails with managing their accounts and resolving outstanding balances.
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Document of customer files status and collection efforts.
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Provide superior service to customers and other departments including the cash applications, Customer Service and Sales teams.
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Review department processes and recommend workflow improvements.
Job expectations are as follows:
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20 outbound calls to customers per day
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Resolution of any discrepancies on the customer’s account
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Reducing the number of customers past due by 60+ days
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Resolving short-paid/over-paid invoices with customers
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Build relationships with customers and account managers
