Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.
As part of Inhabit, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance products and programs.
The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.
The Call Center Supervisor leads a team of direct reports at Inhabit’s Hermosillo, Mexico office and works closely with US based supervisors to provide consistent leadership throughout the ePremium Call Center. This position reports directly to the Call Center Manager.
What You’ll Do (Functions & Responsibilities)
Manage team of assigned Bilingual Call Center Lead and Call Center Representatives, including mentorship and coaching when appropriate
Conduct quality assessments and training
Assist with escalations (call, chat &/or email)
Responsible for staying up to date on procedures/protocol changes and communicating updates to team
Answer questions from Call Center associates, with accuracy, via internal group chat
Provide feedback and insight to leaders with a focus on customer experience
Provide ideas to leaders with a focus on continuous improvement
May be required to handle inbound/outbound calls, chats and emails from residents and/or insureds
May be assigned ad hoc projects
What We’re Looking For (Minimum qualifications)
3 years experience as a customer service representative
Has demonstrated professionalism with other associates and other departments
Has demonstrated proficiency with all CSR responsibilities
Is fully trained to service all queues
Has full access and training on all CSR related technology platforms
Punctual attendance record including breaks and lunches
Has shown examples of self development
Encourages and assists team members on difficult situations
Bilingual Spanish speaking experience required
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
