About the Role
We are seeking a highly organized and detail-oriented AWS Marketplace & Partnership Operations Specialist to support and optimize our AWS partnership operations. This role requires someone who is proactive, analytical, and solution-driven — a true “investigator” mindset who is comfortable digging into issues, coordinating across multiple teams, and driving resolutions efficiently.
The ideal candidate will work closely with both external partners and internal cross-functional teams, ensuring smooth marketplace operations, accurate pipeline management, and operational excellence across AWS-related processes.
Key ResponsibilitiesAWS Marketplace Transaction Support
- Act as the Subject Matter Expert (SME) for AWS Marketplace transactions and related processes
- Support finance teams in marketplace transaction processing and issue resolution
- Resolve transaction-related issues within 24 hours
- Prepare and distribute weekly transaction reports
- Coordinate daily with Marketplace submission teams to maintain offer hygiene
- Resolve post-transaction marketplace discrepancies and hygiene issues
- Maintain regular coordination with Workspan teams for Salesforce (SFDC) and Marketplace data hygiene
Pipeline & Opportunity Management
- Conduct weekly pipeline hygiene and accuracy checks
- Generate and maintain bi-weekly pipeline reports
- Ensure CRM data remains updated and accurate
- Collaborate with AWS Partner Engagement Managers (PEMs) to manage opportunities, pipeline follow-ups, and special quarter activities
- Maintain opportunity hygiene across Salesforce and Workspan systems
Billing & Financial Coordination
- Maintain regular cadence with billing teams to validate marketplace billing accuracy
- Review marketplace offers for billing irregularities
- Support cleanup and validation activities across Workspan and Salesforce platforms
- Assist in budget tracking and financial reporting related to AWS partnerships
AWS Operational Support
- Serve as the primary point of contact for AWS Marketplace-related operational issues
- Manage AWS opportunity audits and operational escalations
- Coordinate day-to-day communication with AWS partnership teams
- Prepare and distribute regular stakeholder updates and operational reports
Software Implementation & Process Improvement
- Support implementation and maintenance of software solutions related to AWS partnerships
- Coordinate with internal teams and external vendors for smooth software deployments
- Create and maintain quality testing procedures and testing schedules
- Conduct regular software maintenance and performance checks
- Assist in user training and adoption of AWS partner tools and software solutions
- Identify process improvement opportunities to enhance operational efficiency
Required Skills & Qualifications
- Experience with AWS Marketplace or similar B2B marketplace platforms preferred
- Proficiency with CRM and pipeline management tools such as Salesforce or HubSpot
- Strong knowledge of lead qualification, opportunity tracking, and pipeline reporting
- Advanced proficiency in Excel and reporting tools such as Power BI
- Excellent verbal and written communication skills in English and Spanish
- Experience in B2B demand generation, SaaS operations, or IT/software industry preferred
- Strong organizational, analytical, and problem-solving abilities
- Ability to work independently and collaboratively within global teams
- Experience with software implementation, testing, and project coordination
- Familiarity with cloud-based solutions and IT infrastructure
- Strong documentation and process-mapping skills
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with financial reporting, billing validation, and compliance processes
- Proficiency with collaboration tools such as Google Workspace and Slack
Job Type: Contract
Contract length: 7 months
Pay: $515.00 - $604.00 per hour
Application Question(s):
- Are you a Mexican citizen?
- Describe your experience supporting AWS Marketplace operations, SaaS partnerships, or similar B2B marketplace programs. What types of operational activities were you responsible for?
- What experience do you have working with CRM or pipeline management tools such as Salesforce, HubSpot, or WorkSpan? How have you used these systems to improve reporting accuracy or operational visibility?
- Tell us about a time you created operational reports or dashboards to support business decisions. What tools did you use (e.g., Excel, Power BI), and what insights did you deliver?
- This role requires working closely with finance, operations, vendors, and partnership teams. Can you share an example of a cross-functional initiative or operational issue you helped coordinate or resolve?
- Describe a process improvement you implemented related to operations, reporting, or workflow management. What problem were you solving and what was the impact?
- This role requires strong communication skills in both English and Spanish. Can you describe your experience working with global teams or external stakeholders in bilingual environments?
- Are you fluent in both English and Spanish (written and verbal)?
- Are you able to work onsite or in the required work location for this role?
- Are you available for the required schedule for this position?
- What is your desired pay rate?
Work Location: In person
