IMPORTANTE: Mandar CV en ingles!
Customer Service Representative – Key Activities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product, pricing, and order information to customers.
- Process and enter customer orders accurately into the system.
- Review orders for accuracy, pricing, availability, and shipping details.
- Coordinate with internal teams (sales, warehouse, logistics) to ensure timely order fulfillment.
- Manage customer accounts, including updating contact information, billing details, and preferences.
- Monitor order status and proactively communicate updates or delays to customers.
- Handle order modifications, cancellations, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Resolve customer concerns and escalate complex issues when necessary.
- Assist with account maintenance, including account setup and account changes.
- Support sales and account managers by preparing order documentation and customer information.
- Track customer requests and follow up to ensure resolution and satisfaction.
- Ensure compliance with company policies and service standards.
- Identify opportunities to improve customer experience and internal processes.
Tipo de puesto: Tiempo completo
Sueldo: $4,000.00 - $5,000.00 a la semana
Beneficios:
- Opción a contrato indefinido
Experiencia:
- Customer Service: 1 año (Deseable)
Idioma:
Lugar de trabajo: Empleo presencial
