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Descripción de puesto:
To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues.
Main Duties and Responsibilities:
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To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
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Provide logistical and operational support to facilitate efficient shipment journey.
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Intervene on at-risk or delayed shipments effectively and in-line with SOPs.
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Continuous improvement of operational and logistical execution.
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Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
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Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
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Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
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Develop and employ deep understanding of import/export guidance on a regional basis.
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Preparing, verifying and distributing country specific project documentation.
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Preparing and distributing reports to customers, internal and external.
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Attending customer meetings and teleconferences, when required.
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Administrative tasks to ensure data integrity and accuracy.
Requirements:
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Fluency in written and spoken English
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Skilled in use of Microsoft Suite (Excel, Word and Outlook)
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Knowledgeable with computers
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Thorough understanding of Aviation/Airline networks
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Excellent communication skills and ability to influence others
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Excellent problem solving and prioritization skills essential
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Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
Tipo de empleado:
Permanente
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