Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products.
As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity.
What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.
Position Summary (Responsibility):
The Quality Customer Care Engineer has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
YOUR BACKGROUND
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Participation and support in IATF 16949 audits
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English level: 80%
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Minimum 3 years of experience
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Experience preferably in the automotive industry
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Proficiency in Microsoft Office
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Availability to travel
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Valid laser visa
YOUR ROLE
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Ensure customer satisfaction process
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Ensure customer KPI's performance
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Ensure customer complaint response on customer portals for all WFCC and CSE reports
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Ensure customer specific requirements and communication to plant
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Any other work activity related to your position
Flow 5 / Mass production: Ensure customer satisfaction process.Problem managementLiaison with Customer to improve customer satisfaction.
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Attend customer meetings.
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Quality Alerts implementation.
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Implement ICA (Interim Containment Action).
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Analysis of part returned due a Warranty issue.
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Prepare a Customer Presentations for quality Issues.
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Maintain a clear communication channel with customer supplier quality .engineer to avoid unnecessary escalations.
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Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.
Ensure customer KPI's performance.
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Monitor customer KPI performance, analyze data over weekly, monthly, annual periods.
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Apply continuous improvement process to upgrade customer KPI’s, identify most relevant continuous improvement activities.
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Communicate customer KPI’s to plant management.
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Perform corrective action process for customer KPI’s below target.
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Ensure lessons learned database to capitalize learnings.
Ensure customer complaint response on all WFCC and CSE reports. Problem managementLiaison with Customer to rapidly address quality escapes.
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Ensure that the CSE "Go & See" the problem to correctly assess it, communicate with customer and avoid false alerts.
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Coordinate with the multidisciplinary team the problem solving.
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Control of all inventory available at pipe line.
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First answer: 24H.
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Ensure root cause analysis process completion.
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Ensure the implementation of irreversible corrective actions.
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Final answer with root cause identified and action plan defined: 14 days.
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Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals.
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Control of sorting services related of Customer complaints.
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Coordinate RMA.
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Containment: immediate. Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification.
Ensure customer specific requirements and communication to plant.
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Ensure monitoring of customer specify requirements on the customer portals.
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Identify change on the Customer Specific Requirements.
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Notify Customer Specific requirements to plant areas involved.
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Apply customer specify requirements changes.
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Verify proper execution of customer specific requirements
WHY JOIN US?
Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.
APPLY TODAY!
If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next.
Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.
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Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement
Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement
Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
