The Customer Administration Specialist ensures efficient and accurate management of customer operations, acting as a key interface between customers and internal departments. The role focuses on customer satisfaction, order management, and data accuracy within SAP and CRM systems, supporting Sales, Finance, and Logistics to ensure smooth execution of commercial processes.
Key Responsibilities:
- Build, maintain, and update customer master data in SAP, including customer set-ups, pricing profiles, and contractual conditions, in compliance with internal procedures
- Provide first-level customer support, ensuring timely responses and proper routing of requests to internal stakeholders
- Manage customer portfolios, including sales order entry, order updates, scheduling, delivery creation, and shipment instructions in collaboration with the Shipping Department
- Enter and process orders in accordance with contractual terms and conditions
- Manage credit notes, returns, DOA, loans, demo units, and related activities following established procedures
- Handle new customer creation and onboarding in company systems
- Create and manage milestone billing activities
- Collaborate with Finance to manage customer credit limits and credit blocks
- Work closely with the Sales team to report customer issues (e.g. overdue payments, postponed deliveries) and handle customer requests
- Proactively follow up with top key customers through regular communication (preferably via calls) and report relevant updates to the TAM
- Build and maintain strong, long-term relationships with customers, ensuring a high level of service and trust
Technical & Soft Skills:
- Experience: Previous experience in Customer Service within a structured organization is preferred
- Technical Skills & Knowledge
- Strong proficiency in Microsoft Office, especially Outlook and Excel
- Solid experience in using ERP systems (SAP) and CRM tools (Microsoft Dynamics)
- SAP (PRD module) and Microsoft Dynamics knowledge are considered a plus
Soft Skills:
- Confidence in working in an international environment with strong interpersonal skills
- Problem-solving mindset with high attention to detail and execution accuracy
- Ability to adapt to change, demonstrate resilience, and learn quickly
- Strong communication skills and customer-oriented attitude
Requirements:
Education: Diploma or Bachelor’s degree in Languages or any other field, provided strong foreign language proficiency
Languages: Spanish fluent; English (high level of proficiency)
Experienca: 0-2 Years of experience
