Wireless Customer Support Specialist
Job Details
- Position: Wireless Customer Support Specialist
- Job Type: Full-time, Permanent
- Pay: $1,039.98 USD/month ($6.00 USD/hour)
- Location: Remote (Only open to candidates residing in Latin America - Expats welcome)
- Schedule: 40 hours per week | Monday – Friday, 9:00 AM – 5:00 PM EST (Day Shift)
- Growth: Excellent long-term career opportunity with great potential for advancement
- Status: Immediate Need – Hiring Now!
Job Summary
We are seeking an experienced Wireless Customer Support Specialist to deliver full-scope customer and technical support across mobile and cell phone services. This permanent position handles phone, email, and messaging channels to assist clients with service activations, device troubleshooting, and order fulfillment. If you are looking for long-term career stability and a high-impact remote position, apply today for immediate consideration!
Core Responsibilities
- Omnichannel Customer Assistance: Respond to inbound and outbound calls, emails, and text messages regarding mobile services and account management.
- Service Activations & Processing: Take customer orders for cell phones, setup plans, process service activations, and confirm account readiness.
- Technical Troubleshooting & Inventory: Assist customers with mobile device troubleshooting, track billing invoices, and report inventory stock levels.
Requirements (Must-Haves)
- Experience: Minimum 2+ years of recent experience in wireless customer support, mobile technical support, or telecommunications customer service, along with a demonstrated history of stable past employment.
- Language: Advanced English verbal and written communication skills to collaborate effectively.
- Communication Skills: Strong collaborative ability, receptive to feedback, and comfortable communicating project updates.
- Core Abilities: Expertise in cellular devices and wireless plans, strong multitasking abilities, organized record-keeping, and proactive problem-solving.
- Location: Must currently reside in Latin America.
Job Types: Full-time, Permanent
Pay: $105.00 per hour
Expected hours: 40.0 per week
Experience:
- Mobile/Cellphone Customer Support: 2 years (Required)
- Mobile/Cellphone Tech Support: 2 years (Required)
Language:
- advanced English (Required)
Work Location: Remote
