We at Coforge are hiring Call Center Agents who can provide inbound Customer Support for Banking Financial Service Products.
- This is an onsite role based in Mexico City. We are looking for agents who can start as soon as possible.
- The monthly pay rate is MXN $15,000, along with benefits such as vacation days, food coupons, performance bonuses, and more. Candidates should be available to work a 10-hour shift.
Key Responsibilities:
- Handle inbound voice calls with professionalism empathy.
- Support customers with, Credit Cards (including lost/stolen reports, Checking Savings Accounts, Debit Cards, Online Mobile Banking, Bill Pay Mobile Deposits, Loans Mortgages Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.
Requirements:
- 6-9 months of call center experience.
- Fluent in English (B2+ to C1 level).
- Must reside within 1.5 hours of the site.
- Comfortable with 10-hour shifts.
- Strong customer service, communication, and problem-solving skills.
- Ability to follow client systems, policies, and compliance standards.
