General Purpose of Job:
The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly.
Key Responsibilities:
- Implementing software platforms with customers, including training users
- Supporting platforms after implementation
- Collecting and analyzing feedback from customers and other team members to shape roadmap and features
- Working with developers to ensure that deadlines are met and quality is excellent
- Assisting with the discovery process at customers
- Providing documentation for software platforms
- Coordinating with other Quad teams who serve the same customers
Job Requirements:
Education:
- Bachelor’s degree or equivalent experience
Experience:
- Minimum of 2 years of experience in management, operational leadership, product management or project management
Knowledge, Skills & Abilities:
- Ability to work independently with minimal direction
- Strong project management skills
- Strong oral, written, and presentation skills
- Background in software development preferred
- Experience in Agile methodologies and frameworks preferred
- Proficiency with Microsoft Office Suite (especially Excel), and Adobe Creative Suite preferred
