Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
The Senior Manager, Performance Improvement & Development and Pre-Opening Support (SMPIDPOS), Residential Operations leads and facilitates three key components for a given portfolio – quality assurance, learning delivery and pre-opening support. This position is responsible for driving performance improvement, meeting well defined goals and sustaining results for all Marriott International Residential brands within the continent.
Additionally, this position is responsible for ensuring effective training is in place to enable the achievement of desired business results. The SMPIDPOS facilitates the delivery of all training programs either in person or in a virtual setting and measures the effectiveness of training to ensure a return on investment.
The SMPIDPOS leads and facilitates all pre-opening activities including supporting the continent leader and pre-opening property leader and orchestrating and leading the property opening countdown process, in close collaboration with the hotel counterpart and Area Director of Operations.
The SMPIDPOS partners with Residences Directors, Performance Improvement and Development and Pre-Opening Support (DPIDPOS), the Area Directors of Residences, Area Residences General Managers, Regional Directors of Residences, Vice Presidents of Residences and the property Leadership teams to establish key metrics to evaluate sustainable results.
2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Responsible for environmental program participation and tracking including MESH, ENGIE, Transcendent, Water Safety Program and Water Intrusion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
