Responsible for customer care operations, stakeholder communication, issue resolution, and continuous process improvement across the LATAM region. This role will additionally support billing operations as needed.
Purpose
PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region.
Responsibilities
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Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
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Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
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Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
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Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
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Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
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Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
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Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
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Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives
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Responsible for opening and managing warranty registration records once orders are delivered and invoiced
Academic Qualifications:
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Candidate must possess at least a bachelor’s degree in business administration or equivalent.
Work Experience & Requirement:
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At least 3 years of experience in a Customer Care environment.
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Strong knowledge of Salesforce (SFDC) and CPQ, including quote management, order processing, and data accuracy.
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Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities.
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Good computer skills, including SFDC, CPQ, SAP, and MS Office applications.
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Good interpersonal and communication skills.
Preferred Characteristics
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Self-motivated, proactive, and analytical mindset with strong problem-solving skills.
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A talented team player with the ability to work independently and collaboratively in a fast-paced environment.
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Strong attention to detail and ability to manage multiple priorities effectively.
