Company Profile:
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description:
Job Description:
-
Create and manage daily customer orders.
-
Negotiate equipment substitutions and pricing.
-
Complete order entry, order maintenance, and management of order delivery process.
-
Trouble shoot and manage post-delivery issues, such as returns or damaged upon arrival.
-
Facilitate warranty or technical support issues and concerns.
-
Prioritize projects and communicates pricing updates, co-coordinating these responsibilities and objectives with Manufacturer Rep Managers.
-
Updating CRM to reflect quote status and coordination with 3rd party vendors for order processing and delivery.
-
Manage the order credit approval process by facilitating credit documents between customer and credit team to avoid delays and past due orders.
-
Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
-
Coordinate and manage orders within guidelines for residential districts.
Qualifications:
Qualifications:
-
Bachelor's degree or an equivalent combination of education and experience.
-
5 years related experience.
-
Excellent written and verbal communication skills, including effective listening skills.
-
Ability to learn and understand technical terminology.
-
Ability to organize multiple projects.
-
Detailed knowledge of the organization, products, and/or services.
-
Knows MS Office and a variety of other applications.
-
Leadership ability.
-
Adaptability.
