Receptionist-Concierge
(20203)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
As a Reception Concierge at One&Only Palmilla, you are the first and last impression of our luxury resort. You will serve as the ambassador in our lobby, ensuring every guest experiences personalized service at the highest level. Your role is to anticipate guest needs, provide impeccable service, and create unforgettable moments by delivering the One&Only standard of excellence. From check-ins and check-outs to curated recommendations and luxury arrangements, you are key in making every stay extraordinary.
About You:
You are a polished, professional, and proactive individual with a passion for delivering world-class service. You thrive in a luxury environment, enjoy engaging with guests from around the globe, and take pride in anticipating needs before they arise. Your attention to detail, positive attitude, and exceptional communication skills make you a trusted and confident presence at the heart of our resort experience.
Job Summary:
The Reception-Concierges are ambassadors responsible for fulfilling any guest request directly or through the Butlers while upholding the highest standards of luxury service. You will provide expert knowledge about the hotel, dining, activities, local attractions, airlines, and more. Your role ensures that check-in and check-out processes are seamless and that every guest leaves with an exceptional memory of their stay.
Key Duties and Responsibilities:
Stay fully informed on occupancy, check-ins, check-outs, in-house groups, and guest profiles to cover shifts effectively.
Keep workstations organized and maintain system efficiency, including emails, reservations, and confirmations.
Maintain updated external directories, including airlines, consulates, embassies, flower shops, and car rentals.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
