- Create and update process documentation.
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Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
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Access the ticket management system, for the services assignment.
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Request notification from the engineer in case any problem arises during the service.
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Record the services performed in the corresponding database or ticket management systems.
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These activities are not limiting.
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It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.
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Verifiable experience, at least six months experience in IT or customer care service.
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Team player.
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Responsible and organized.
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Resourcefulness and proactivity.
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Time management skills and ability to prioritize work.
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Attention to detail and problem-solving skills.
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Have written and verbal communication skills.
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Please read carefully the details of the application, which includes weekly workload and monthly salary
Other requirements
Location: remote - Brasil y México
Monthly Financial Contribution (USD 215).
Working hours: 14:00 - 18:30
English Level : Intermediate/Advanced
Excellent work environment
