We're in search of extraordinary Business Development Representatives (BDRs) to join our dynamic organization. As part of our worldwide team of top-notch professionals, you'll be at the forefront of expanding our client base and driving our growth to new heights.
Responsibilities
Prospecting & Business Development
- Use targeted outreach strategies to influence new business acquisition.
- Identify and present solutions for the needs of prospects and existing customers.
- Proactively seek new business opportunities in the market.
- Identify geographic areas where partner facility coverage is weak and recruit new referral partners, including body shops, chiropractors, and tow yards.
- Research and vet potential partner facilities using online resources and business intelligence tools.
Lead Generation & Qualification
- Effectively manage the inbound lead pool.
- Appropriately qualify potential clients and assign them according to opportunity size.
- Follow up with potential customers who expressed interest but did not purchase any goods or services.
- Conduct rejected lead rescue efforts by contacting declined prospects and connecting them with appropriate partner facilities when applicable.
Account & Partner Relationship Management
- Retain and manage a pool of accounts.
- Perform regular follow-up calls or emails and facilitate communication with existing clients.
- Build long-term trusting relationships with clients and referral partners.
- Maintain a structured 30-day partner care cycle with assigned facilities through monthly outreach, updates, and support.
Referral Management
- Coordinate outbound referrals for clients requiring services such as vehicle repairs, towing, or medical treatment.
- Match clients with qualified partner facilities based on location and service needs.
- Track referral outcomes and maintain accurate records of all referral activities.
Coordination & Collaboration
- Set up meetings or calls between prospective clients and the Business Development Manager.
- Coordinate with Marketing and Training teams.
- Work closely with Field Representatives (FRs) to schedule facility visits and support onboarding efforts.
Documentation & Compliance
- Maintain accurate and timely documentation of all calls, referrals, partner interactions, and business development activities in Filevine or designated CRM systems.
- Ensure all activities comply with company policies, quality standards, and documentation requirements.
Client & Partner Engagement
- Customize product solutions to increase client satisfaction.
- Manage partner appreciation and engagement initiatives to strengthen business relationships.
Reporting & Performance
- Report to the Business Development Manager on weekly, monthly, and quarterly results.
- Analyze outreach, referral, and engagement metrics to identify opportunities for growth and improvement.
Who Are We Looking For?
- Strong English verbal and written communication skills.
- Excellent business development and customer service skills.
- Proven ability to compile, analyze, and communicate data.
- Background in legal services or personal injury is a strong plus.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and CRM platforms.
