Company Profile:
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over 125 years ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
Job Description:
Under general supervision, the Key Account Rep is responsible for the timely and accurate processing of customer quotes, orders, and dispute resolution. Working in a collaborative team environment, this role supports a shared portfolio of customer accounts and ensures seamless customer experience through efficient communication and service delivery.
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Responsibilities
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Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
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Reviewing mechanical drawings and specifications provided by customers to determine product needs.
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Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
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Processing order modifications, cancellations, and returns accurately and efficiently.
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Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
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Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
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Maintaining customer records in customer database for accurate tracking and reporting.
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Collaborate closely with internal departments to ensure operational alignment and customer satisfaction.
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Maintain accurate account data and interactions within CRM tools.
Qualifications:
- Requirements
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Bachelor’s degree or an equivalent combination of education and experience.
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Minimum 2 year of related experience.
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Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.
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Excellent customer service skills, including effective listening and communication.
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Ability to handle difficult or emotional customer situations with professionalism.
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Strong problem-solving and time-management skills.
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Ability to adapt to changing priorities and competing demands.
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Ability to read and interpret mechanical drawings and specifications.
