At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
Your responsibilities will include:
Build the operational risk framework for the loyalty program
Design and implement preventive and detective fraud controls
Manage and track fraud incidents through resolution
Serve as the liaison with the Second and Third Lines of Defense
Translate operational risks into business decisions with documented trade-offs
Operate and continuously improve the program's GRC tools
Our ideal candidate:
4–7 years of experience in operational risk management, fraud, or internal controls — ideally within loyalty programs, fintech, financial retail, or industries with digital currencies or points
Proven experience building risk capabilities from scratch (greenfield environments), not just running established processes
Background as an individual contributor with high autonomy and direct executive visibility
Familiarity with the three lines of defense model and hands-on collaboration with the Second and Third Lines (Internal Controls and Internal Audit)
Proficiency in risk identification and assessment methodologies: probability/impact scoring, risk and control matrices
Experience designing and implementing preventive and detective controls
Ability to manage and document fraud incidents from detection through resolution or explanation
Working knowledge of GRC tools or structured documentation platforms (Workiva experience is a direct plus for this role)
Understanding of loyalty program fraud vectors: account takeover, promotion abuse, redemption fraud
Ability to translate operational risks into business decisions with clearly documented trade-offs
Executive-level communication skills in English
Benefits You Will Enjoy as #TeamViva
Flexible schedule
#TheBestAirlineToWork: An incredible work environment
Unlimited vacation from day one
Savings fund & savings account
Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
MyIDTravel: Fly worldwide with 30+ airline alliances at reduced fares after 6 months
Life & medical insurance + 24/7 online family medical assistance
Exclusive discounts on gyms, retail stores, restaurants, universities, and more
Above-the-law benefits
Viva is an equal opportunity employer. All qualified applicants will receive consideration without discrimination of any kind. All candidate information will be handled confidentially and in compliance with Mexican data-protection regulations. Your data will be used only for recruitment-related purposes.
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