We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.
Key Responsibilities
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Provide technical support to customers via phone, email, and remote communication tools.
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Troubleshoot technical issues related to industrial products and applications.}
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Assist customers with product operation, configuration, and application-related questions.
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Provide technical guidance related to electrical panels, VFDs, controls, and pump applications.
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Clearly communicate technical solutions and troubleshooting steps to customers.
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Collaborate with Product Managers, Support Teams, and technical development teams.
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Document customer issues, technical findings, and solutions.
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Identify recurring product or application issues and provide feedback to internal teams.
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Support connected industrial solutions and cloud-based applications.
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Maintain a high level of customer service and technical professionalism.
