Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)
Schedule
Monday – Friday
8:00 AM – 5:00 PM (Hermosillo Time)
Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.
This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
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Process new wireless activations, upgrades, and account modifications.
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Support telecom sales teams with customer account setup and order processing.
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Manage device orders, exchanges, returns, and customer requests.
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Handle billing inquiries and customer escalations.
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Maintain accurate documentation and service tickets.
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Ensure all tasks are completed within established Service Level Agreements (SLAs).
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English proficiency at C1, C2, or Native.
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Valid U.S. Visa (Required).
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High School Diploma or GED.
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1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
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Strong Microsoft Office and computer skills.
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Excellent communication, organization, and problem-solving abilities.
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Ability to work independently and manage multiple priorities.
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Competitive salary
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Remote work
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Monday through Friday schedule
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Food Vouchers
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Internet Allowance
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Career development opportunities
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Collaborative work environment
If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.
Apply through this posting or, if you prefer, send your resume in English to: [email protected]
We look forward to receiving your application.
