Position: Bilingual Customer Service Agent – Call Center (Hybrid)
Location: Guadalajara Metropolitan Area (ZMG)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Work Model: Hybrid
Candidate Profile
* Must live in the Guadalajara Metropolitan Area.
* Advanced English level (B2–C1).
* Minimum 6 months of experience in customer service or call center roles.
* Strong verbal and written communication skills.
* Problem-solving mindset and customer-oriented attitude.
* Professional, patient, and empathetic.
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Responsibilities
* Handle inbound calls in both English and Spanish.
* Provide assistance, answer questions, and offer solutions.
* Document information accurately.
* Maintain high service quality standards.
* Meet performance and productivity goals.
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Compensation & Benefits
* Monthly salary: $18,000 – $20,000 MXN (paid biweekly).
* 30 days of Christmas bonus (aguinaldo).
* Performance bonus.
* Major medical insurance.
* Life insurance.
* 100% paid training.
* All equipment provided.
* Full legal benefits.
Sueldo: $18,000.00 - $20,000.00 al mes
Lugar de trabajo: remoto híbrido en Guadalajara, Jal.
