Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe.
Job Purpose:
Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives
Key Job Responsibilities:-
Act as the primary interface with the customer's quality team.
-
Address customer concerns and complaints.
-
Provide technical support and guidance to customers.
-
Attend customer audits and participate in customer meetings
-
Establish and maintain strong relationships with key customer contacts
-
Know and apply the corporate and local procedures of the Quality System as applicable.
-
Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements
-
Ensure customer protection and updating of the daily report in the event of quality failures
-
Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
-
Monitor scorecard or equivalent Warranty
-
Update and analysis of information for TED and special presentation
Key Performance Indicators:
-
Score Card with customer in green status
-
Claims responses time
-
TED updated and completed within 60 days
-
R/1000 according with YTD goal
Critical experience required:
-
Dealing with customers
-
Problem solving (5Why’s, 8D, Fishbone, 5D)
-
Quality tools (Control Plan, PFMEA, MSA, SPC)
-
Automotive Industry experience
Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
