The Customer Care Team Leader is responsible for leading the performance, development, and daily operations of the Order Entry team within Customer Care. This role plays a critical part in delivering a world‑class customer experience by ensuring accuracy, quality, compliance, and service excellence across the end‑to‑end sales order management process.
Acting as the primary point of escalation, this role ensures service levels are consistently met while partnering cross‑functionally to strengthen data governance, improve operational efficiency, and support regional and global business priorities.
Through strong people leadership, analytical thinking, and operational discipline, the Customer Care Leader ensures the team operates effectively, aligns with organizational standards, and supports consistent case management across the Order‑to‑Cash cycle.
