We are a fast-growing 4PL/3PL provider offering Managed Transportation (freight brokerage) services across the US.
We're looking for an experienced Account Manager to lead day-to-day operations and own customer relationships within our US freight brokerage division. This isn't a support seat. You'll run a book of accounts, grow them, and be accountable for the numbers behind them.
Roles & Responsibilities
Account Leadership
- Own and manage a portfolio of customer accounts as the primary point of contact
- Grow existing accounts: identify new lanes, added volume, and service expansion opportunities
- Lead recurring account reviews with customers covering performance, pricing, and upcoming needs
- Handle escalations end to end and keep customers ahead of problems, not reacting to them
Operations
- Direct daily brokerage operations: carrier booking, load coverage, tracking, and exception management
- Build and maintain a reliable carrier network on your lanes, negotiating rates that protect margin
- Own TMS data integrity for your accounts (entries, statuses, documentation)
- Oversee carrier invoice review, POD collection, and clean handoff to billing, resolving discrepancies before they hit the customer
KPI Ownership
- Own account-level KPIs: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy
- Report performance trends internally and flag at-risk accounts early with a plan, not just a warning
Requirements
- 5+ years of US-based logistics / freight brokerage / freight forwarding experience, with direct account management or customer-facing ownership
- Proven track record managing carrier relationships and negotiating rates
- Excellent English communication skills. This role lives on the phone with carriers and customers, and the relationships you build are the product.
- Strong TMS proficiency and sharp attention to detail
- Comfortable owning outcomes, not just tasks
- Working Pacific Time hours
- Reliable internet and a quiet remote work setup
Who should apply
We're looking for an A player, If you have US logistics experience, can run accounts like they're your own business, and want to align with a motivated, lean team growing a startup, this is the place. You'll have room to expand your role, take on leadership responsibility as we scale, and directly shape how this division grows.
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per month
Application Question(s):
- Do you have US domestic spot market experience?
- Do you have experience using platforms like DAT and Truckstop?
- Please share a quick audio introduction about your US freight experience
You can use https://vocaroo.com/ for your audio recording and share the link
Work Location: Remote
