Org Marketing Statement
Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Are you ready to shape a brighter future?
In Fluid Connectors Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow.
We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered.
Position Summary
We all belong, we all matter, and we all make a difference.
Parker Hannifin is seeking a Customer Service Leader to Supervises the day-to-day activities of customer service team including interpreting customer requests, monitoring performance and delivery, investigating complaints, negotiating pricing and discounts.
This role is responsible for Ensures appropriate oversight to customer accounts; Oversees exception pricing and intervenes when necessary; Responsible for ensuring escalated customer problems are resolved; Supports reporting of customer service metrics; supervises team members; Assigns and prioritizes team member tasks.
Responsibilities
Ensure that all requests, questions, and concerns from the entire network of distributors, direct customers, Original Equipment customers, and domestic and international intercompany customers are addressed.
Serve international customers to whom Parker Hannifin products are exported, ensuring adherence to established procedures. You must also ensure that shipments to these customers meet the minimum requirements of our Customs and Foreign Trade Laws. This role also involves fulfilling the requirements of Customs Brokers and Freight Lines. Furthermore.
Responsible for completing the necessary procedures with customers and Trade Secretariats to obtain Certificates of Origin for the proper application of Free Trade Agreements.
Ensure the complete track each exported shipment from its departure from the Plant to its clearance through Customs and its arrival with the Customer.
Responsible for tracking the flow of materials from purchase to delivery at the Plant or from the generation of work orders to provide customers with updates on the status of their purchase orders.
Coordinate the timely provision of warranty and repair services for Parker Hannifin products to customers.
Manage semi-annual physical inventories.
Answer customer calls to provide efficient service and accurate information to meet their needs, address urgent requests, and fulfill requisitions.
Responsible for supervising the correct capturing orders submitted by customers and/or sales representatives via email and telephone, ensuring same-day processing or as soon as possible.
Responsible for preventing late invoicing by ensuring that all materials arriving on the same day are invoiced.
Manage the correct answers to customer requests for quotes on stock levels, delivery times, prices, discounts, and minimum order quantities on the same day.
Manage the tracking incoming complaints and purchase orders via the Footprints/Siebel system, as well as managing the backlog file to reschedule orders, cancel outstanding balances, and requesting that customers round up orders held in the system due to minimum stock levels or high demand for certain products, which may impact delivery times.
Responsible for provide specialized, accurate, weekly follow-up to direct customer accounts that require it, ensuring precise delivery times for all open sales orders, reporting shipments made during the week with the corresponding data, and entering order requirements within a maximum of 24 hours.
Qualifications
Qualifications
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Bachelor’s degree in business administration, Industrial Engineering or related field
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Experience in Customer Service.
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Knowledge of import/export processes, customs documentation, logistics coordination, purchase orders, material follow-up, and order management.
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Experience working with ERP systems; JDE experience preferred.
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Familiarity with inventory management, production planning, supplier follow-up, freight coordination, and compliance requirements preferred.
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Ability to analyze order status, shipment priorities, and operational performance metrics.
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Advance Excel or data analysis skills.
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Strong communication and follow-up skills with internal teams, suppliers, logistics partners, and customer-facing functions, end customers, sales team.
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Ability to work cross-functionally, prioritize effectively, and respond with urgency in a dynamic manufacturing environment.
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Advanced English, able to conduct negotiations, take courses and attend to visitors.
- Advanced communication skills
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Persuasion and results orientation
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
