About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Jr. Supervisor (Call Center)
Ensure smooth day-to-day operations, maintain high levels of service quality, and implement strategies to meet performance targets. The ideal candidate will excel in coaching, problem-solving, and improving overall team productivity, while ensuring that customer inquiries are addressed effectively and efficiently.
The Senior Payroll Specialist is responsible for overseeing the accurate and timely processing of payroll for all employees. This role includes managing and optimizing payroll systems, calculating wages, deductions, and adjustments, and ensuring compliance with applicable regulations. Additionally, the Senior Payroll Specialist addresses and resolves any payroll-related inquiries or issues, provides support for payroll-related concerns, and ensures the integrity of payroll data. This position requires a thorough understanding of payroll procedures and the ability to handle complex payroll scenarios efficiently.
Job responsibilities and functions
- Manage the payroll cycle from start to finish, including data entry, processing, and distribution.
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Calculate wages, deductions, and adjustments, including overtime, bonuses, and other compensation-related items.
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Maintain and verify the accuracy and integrity of payroll data and records.
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Ensure all calculations adhere to company policies and legal requirements.
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Prepare and generate detailed payroll reports for review by management and external auditors.
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Reconcile payroll accounts and resolve any discrepancies.
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Ensure proper documentation and record-keeping for payroll activities.
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Ensure compliance with federal, state, and local tax regulations.
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Stay up-to-date on changes in payroll laws and regulations.
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Identify and recommend improvements to payroll processes and systems.
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Implement best practices to enhance efficiency and accuracy in payroll operations.
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Work closely with other departments, such as Human Resources and Finance, to ensure seamless payroll operations.
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Coordinate with HR to update employee information and handle any payroll-related changes.
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Competitive weekly salary
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Legal benefits
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Christmas bonus
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Savings fund
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Profit sharing (PTU)
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Vacation days
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Extra paid days off
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Private medical insurance and preventative care
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Friendly work environment
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Growth opportunities
