We are hiring a Technical Customer Success Specialist to join a growing international team serving enterprise clients in the United States.
This is a full-time, on-site position in Zona Río, Tijuana supporting a Microsoft ecosystem-based SaaS platform used by organizations worldwide to manage projects, portfolios, and resources.
We are looking for someone who is technically sharp, genuinely relationship-driven, and comfortable owning a portfolio of client accounts with minimal supervision.
Schedule
- Monday to Friday
- 8:30 AM to 5:30 PM (1-hour lunch included)
- On-site in Zona Río, Tijuana
Compensation
- $23,000 MXN net per month + full legal benefits
About the Role
As a Technical Customer Success Specialist you will be assigned a portfolio of approximately 20 US-based enterprise accounts enrolled in a premium adoption program. Your job is to make sure those clients are getting real, measurable value from the platform over time.
This is not a reactive support role. You will proactively review client environments, identify adoption gaps, deliver hands-on improvements, facilitate strategic planning sessions, and serve as a trusted partner to business and technical stakeholders on the client side.
You will coordinate with internal product, support, and engineering teams to resolve complex issues and ensure your clients renew and grow.
Responsibilities
- Own a portfolio of enterprise accounts and maintain structured monthly and quarterly engagement cadences
- Conduct platform environment reviews and deliver hands-on configuration and workflow improvements
- Identify adoption barriers and resolve them before clients experience them as friction
- Facilitate strategic planning sessions and product roadmap conversations aligned to each client's business goals
- Build and maintain a value log per account documenting improvements made and outcomes delivered
- Coordinate with internal teams to resolve complex technical issues
- Leverage Power BI, Power Automate, and OnePlan APIs to support reporting and automation needs
- Support renewal conversations with documented evidence of value delivered
Required Qualifications
- Advanced conversational and written English, C2 level required
- Experience in a client-facing technical role such as Customer Success, Technical Account Management, Solutions Consulting, or similar
- Demonstrated ability to manage multiple client relationships simultaneously with minimal supervision
- Ability to bridge technical and business conversations in the same interaction
- Strong analytical and problem-solving skills
Preferred Qualifications
- Hands-on experience with project or portfolio management tools
- Familiarity with Salesforce or similar CRM platforms
- Experience supporting enterprise SaaS platforms
- Working knowledge of the Microsoft ecosystem including Power BI, Power Automate, Power Apps, and Teams
- Background in Agile or DevOps environments
Ideal Candidate
- Highly autonomous and self-organized
- Technically credible and naturally relationship-driven
- Proactive by default, does not wait to be told what to do
- Comfortable having difficult conversations with clients when needed
- Interested in long-term growth within a client-facing technical career
Important Notes
- This role requires daily interaction with US-based enterprise clients
- Advanced English is mandatory, both written and spoken
- This is not a support ticket role. It is a strategic client ownership position within a premium SaaS adoption program
Tipo de puesto: Tiempo completo
Sueldo: $23,000.00 al mes
Puede trasladarse/mudarse:
- 22015, Marrón, B.C.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Experiencia:
- Cartera de clientes: 3 años (Deseable)
Idioma:
Lugar de trabajo: Empleo presencial
