Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application
We are seeking a highly skilled Engagement Manager to lead client engagements from onboarding through ongoing delivery. This role requires someone who can manage stakeholder relationships, coordinate cross-functional teams, and ensure successful outcomes for both clients and internal teams.
-
Own and manage client engagements throughout the partnership lifecycle
-
Serve as a strategic advisor and trusted point of contact for clients
-
Coordinate internal teams to ensure successful project and service delivery
-
Facilitate onboarding, implementation, and ongoing engagement activities
-
Monitor engagement health, milestones, and client satisfaction
-
Identify risks and implement mitigation plans proactively
-
Lead client meetings, reviews, and strategic planning discussions
-
Drive continuous improvement in engagement processes and delivery standards
-
Ensure alignment between client expectations and operational execution
-
Support account growth through strong relationship management
-
Proven experience in Engagement Management, Client Success, or Project Management
-
Strong stakeholder management and communication skills
-
Experience leading client-facing initiatives and cross-functional teams
-
Ability to manage multiple engagements simultaneously
-
Strong organizational, analytical, and problem-solving abilities
-
Experience in consulting, BPO, SaaS, staffing, or service-based environments
-
Comfortable working in dynamic and fast-paced environments
-
A client-focused leader who excels at building trust and driving results
-
Someone who can navigate complexity while maintaining strong relationships
-
A strategic thinker who can connect business goals with execution
-
A collaborative professional who thrives in cross-functional environments
Apply here: https://operationsarmy.com/application
