Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
About the role:
The Document Verification Sr. Representative is responsible for reviewing and validating customer documentation, ensuring compliance with GM Financial credit policies and procedures. as well as high operational standards.
This position requires strong attention to detail, and a quality-focused mindset to ensure applications are processed accurately and effectively. In addition to demonstrating initiative and critical thinking to identify opportunities for processes improvements.
In this role you will:
Review and validate customer information to ensure accuracy and completeness.
Identify and escalate inconsistencies or discrepancies in customer information and supporting documentation.
Lead and actively participate in process improvement initiatives to enhance efficiency, quality and customer experience.
Ensure consistent compliance with GM Financial policies, procedures, and operational standards.
Promote fraud awareness and support risk mitigation efforts through effective verification practices.
Maintain high service levels by meeting productivity targets.
Provide guidance and day-to-day support to Jr. Representatives.
What makes You an ideal candidate?
Strong attention to detail, critical thinking, and quality-focused minset.
Advanced English proficiency (written and verbal).
Strong verbal and written communication skills.
Ability to maintain a high level of concentration while performing repetitive tasks.
Proactive, self-motivated, and results oriented.
Strong teamwork and collaboration skills.
High sense of responsibility and accountability.
Customer service-oriented mindset with a positive attitude.
Experience in Microsoft Office applications (Excel, Power Point, Outlook, etc.)
Additional Knowledge and Skills
Working effectively within an AI enabled environment:
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
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Education & Work Experience
- Bachelor’s degree in Business Administration, Accounting, Economics and/or Engineering.
2+ years of experience in the financial services industry, preferably in document verification.
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GM Financial es un empleador que ofrece igualdad de oportunidades. No discriminamos a ningún(a) candidato(a) o colaborador(a) por motivo de raza, color, edad, género, estado civil, origen étnico o nacionalidad, religión, preferencias sexuales, identidad de género, expresión de género, condición de veterano(a), discapacidad, o cualquier otra condición que menoscabe la dignidad humana y pretenda anular o afectar los derechos y libertades de las personas.
