Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Order to Cash Analyst (Customer Portals)
SoftwareOne
Scope: Full Time | Office: Mexico City | Hybrid Model
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Do you have experience managing invoices through customer portals and ensuring accurate, timely submissions?
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Are you looking to grow your career in Order to Cash while working with global stakeholders and processes??
We are seeking a detail-oriented and proactive Customer Portal Upload Analyst. This role is responsible for managing the accurate and timely upload of customer invoices and supporting documentation into client portals, ensuring compliance with requirements and alignment across internal teams in NORAM.
The ideal candidate will drive efficiency, maintain data accuracy, and proactively manage rejections and issues through strong coordination and communication.
Key Responsibilities
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Manage the daily upload of invoices and supporting documentation into customer portals (e.g., Ariba, SAP), ensuring timeliness and accuracy.
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Review and validate documentation prior to submission, ensuring compliance with client-specific requirements and formats.
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Monitor submission status and manage rejections, coordinating with clients and internal teams (Billing, Collections, Operations) to resolve issues.
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Maintain tracking logs, reports, and dashboards, ensuring visibility of all uploads and performance against SLAs and KPIs
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Ensure effective communication and stakeholder alignment, supporting issue resolution and continuous process improvement.
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Bachelor’s degree in Business, Accounting, Finance, or a related field.
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Proven experience in Order to Cash, billing, or related invoicing processes, with exposure to customer portal management.
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Experience with B2B customer portals (e.g., Ariba, Coupa, SAP, Taulia) and basic understanding of invoicing and order management processes.
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Advanced English level and strong communication skills (written & verbal), with the ability to manage stakeholders effectively.
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Strong analytical skills, attention to detail, organization, time management, and ability to work independently and collaboratively.
Why Join Our Team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter.
Comprehensive health and well-being programs.
Continuous learning and career development.
Performance-based incentives.
Flexible and hybrid work models.
Finance
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
