Job Title: Bilingual Medical Scribe & Patient Support Virtual Assistant
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM CDT
Work Days: Monday – Friday
Salary: $7 – $8 per hour (depending on experience)
Job Code: DrEN-PCT
Workplace: Remote
Preferred Candidate Location: Latin America
Scope of Work / Responsibilities
Client is seeking a highly experienced Bilingual Medical Scribe Virtual Assistant to support a busy healthcare practice with medical documentation, patient communication, and administrative support.
The primary focus of this role is medical scribing and note documentation, helping reduce the workload on in-house medical assistants while improving the accuracy and completeness of patient records.
The ideal candidate has strong healthcare experience, excellent attention to detail, and the ability to work independently within a fast-paced clinical environment.
Primary Responsibilities1. Medical Scribing & Documentation (Top Priority)
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Accurately document patient visits and medical notes
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Assist providers with detailed medical documentation
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Ensure completeness and accuracy of patient records
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Support SOAP note preparation and clinical documentation workflows
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Reduce documentation burden on medical assistants
2. Phone Support & Patient Communication
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Handle inbound and outbound patient calls professionally
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Assist with patient communication and follow-up
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Support administrative coordination related to patient care
3. Patient Triage & Administrative Support
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Assist with patient triage support
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Help route patient concerns appropriately
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Support clinic administrative workflows and documentation tasks
Systems & Tools Used
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Athena Health (EHR/EMR)
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Availity (insurance verification)
Requirements
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Extensive medical scribing experience is REQUIRED
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Healthcare industry background required
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Pain management experience preferred
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Bilingual Spanish-English proficiency required
Required SkillsMedical Scribing & Documentation
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Strong experience with medical documentation workflows
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Familiarity with SOAP note formatting preferred
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Ability to capture complete and accurate patient information
Healthcare Knowledge
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Understanding of medical terminology and clinical workflows
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Comfortable supporting patient triage and documentation tasks
Technical Skills
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Experience using Athena Health or similar EHR systems
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Familiarity with insurance verification systems like Availity
Communication Skills
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Fluent in both Spanish and English
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Professional patient communication skills
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Strong phone etiquette and patient interaction ability
Work Style & Personality
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Detail-oriented and organized
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Motivated and reliable
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Able to work independently with minimal supervision
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Adaptable and able to integrate into existing workflows quickly
Deal Breakers
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No medical scribing experience
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Not bilingual in Spanish and English
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Weak medical documentation skills
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No healthcare industry experience
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Inability to work independently
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Poor attention to detail in patient notes
Basic requirements
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Must be proficient in speaking and writing English very clearly
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Must have relevant work experience
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Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
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Must be available for video meetings with your camera on (when needed)
Technical requirements
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Device: Reliable laptop or desktop computer.
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Internet: High-speed connection (minimum 25 Mbps).
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Audio: Noise-canceling headset.
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Video: Webcam for virtual meetings.
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Workspace: Quiet, professional environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
