We are seeking a highly organized and proactive Intake Specialist to join our growing ABA company. This is a full-time role focused on guiding new clients through the intake process, providing exceptional customer service, and ensuring all cases are handled efficiently from initial inquiry through onboarding.
The ideal candidate is independent, detail-oriented, confident speaking with families, and able to manage a high-volume workload while staying organized and responsive.
Schedule
- Full-Time
- Monday–Friday
- 9:00 AM – 5:00 PM EST
Responsibilities
- Serve as the first point of contact for prospective clients and families
- Handle incoming calls, emails, and inquiries professionally and compassionately
- Guide families through the intake and onboarding process
- Collect and organize required documentation and information
- Coordinate with internal departments to ensure smooth case transitions
- Follow up consistently with leads, referrals, and pending cases
- Maintain accurate records and updates in company systems
- Manage multiple cases simultaneously while meeting deadlines
- Ensure excellent customer experience throughout the process
- Identify opportunities to improve intake flow and efficiency
Requirements
- Extensive customer service experience required
- Previous sales experience strongly preferred
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail
- Ability to work independently and take ownership of tasks
- Comfortable handling a fast-paced, high-volume workload
- Strong follow-up and multitasking abilities
- Professional phone presence and interpersonal skills
- Experience in healthcare, ABA, or medical intake is a plus
What We’re Looking For
We’re looking for someone who is dependable, motivated, and stays on top of their work without constant supervision. The right candidate is proactive, resourceful, and able to create a positive experience for families during every step of the intake process.
Job Type: Full-time
Pay: $20,000.00 - $23,000.00 per month
Application Question(s):
- What is your level of English? (B1, B2, C1, C2, Native?)
Experience:
- Customer Service: 3 years (Required)
- Sales: 2 years (Preferred)
Work Location: Remote
