Position Summary
ResortCom is an industry leader in Timeshare and financial management. We are seeking a dynamic, well- organized, culture promoter to join our engaging team. The right candidate will be very reliable, proactive, and a problem solver. The position works closely with the Director of Call Center Operations and facilities Coordinator to achieve individual, departmental and company objectives.
Essential Functions
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Coordinate executive communications (emails, phone calls, chats, etc,)
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Provide administrative support to the Deputy Director
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Meeting minutes
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Coprorate agendas
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Report calibration
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Pro-actively seek ways to keep the departments organized
- Responsibly manage daily/weekly/monthly schedules
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Assist with travel planning which includes flights, ground transportation, food accomidations, hotel accomidations, meeting events, etc.
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Monthly expense report responsibilites
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Retain confidentianl information pertaining to an array of business objectives
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Be a team player and work well with colleagues to assist with special projects and additional tasks and perform special projects as assigned by management
- Be proactive and alert management immediately with any concerns.
- Maintain up-to-date working knowledge of ResortCom internal systems and procedures as well as a solid understanding of ResortCom services
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Acts as a liaison between Management and the Supervisor team, ensuring Agent support needs are met.
- Facilities related functions such as vendor management and invoicing management
Other Duties
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the departments.
Pay Information
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Administrative Assistant (Spanish & English)
- Attendance Bonus
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Savings Fund
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Life Insurance
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Food Voucher
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At Law Benefits
Required Education and Experience
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Bilingual – English & Spanish
- Bachelor’s Degree preferred and/or 3 years experience in similar role
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Excellent organizational, multi-tasking and prioritizing skills
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Ability to work under pressure
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Knowledge of MS Office applications (Word, Excel and Outlook)
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Proper phone etiquette
- Problem Solving Skills
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Outstanding Customer Service Skills
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Able to Build Relationships
- Knowledge of Six Sigma a plus
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Knowledge of HR a plus
