Position Details
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Job Title: Dental Virtual Assistant (Spanish- English Bilingual)
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Position Type: Full Time
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Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST)
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Work Days: Monday to Friday
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Salary: $6.00 – $8.00 per hour
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Workplace: Remote
Description
About the Company
Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience.
Responsibilities
Top Priorities
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Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
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Process dental and medical insurance pre-authorizations.
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Upload and organize faxes and patient documents.
Additional Responsibilities
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Manage and update patient records in Oryx.
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Verify dental and medical insurance eligibility including same-day eligibility checks
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Prepare and send referral acknowledgment letters and emails.
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Perform billing-related tasks.
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Maintain accurate patient records and ensure HIPAA compliance.
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Submit daily end-of-day activity reports.
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Provide general administrative support as needed
Requirements
Experience
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At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred.
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At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.
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Experience using EMR/EHR systems. Experience with Oryx is a plus.
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Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.
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HIPAA training or certification is a plus.
Skills & Qualifications
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Spanish-English bilingual skills are highly preferred.
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Excellent customer service and patient communication skills.
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Organized, detail-oriented, and reliable.
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Able to work independently with minimal supervision.
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Proficient with Google Workspace (Google Drive and Google Meet).
Basic Requirements
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Must speak and write English clearly and professionally.
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Must have relevant work experience.
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Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
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Must be available to attend video meetings with camera on when required.
Technical Requirements
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Computer: Reliable laptop or desktop computer.
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Internet: Stable high-speed internet connection (minimum 25 Mbps).
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Audio: Noise-canceling headset.
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Video: Working webcam for virtual meetings.
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Workspace: Quiet and professional work environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
