We are looking for an IT Support Specialist with experience in L1 and L2 support levels, focused on end-user support, incident resolution, and IT infrastructure maintenance. This role is key to ensuring the continuous operation of IT services in a corporate environment.
Job on site CDMX
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Provide technical support to end users (L1 & L2) for hardware, software, and connectivity issues.
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Troubleshoot and resolve incidents related to infrastructure, networking, endpoints, and cloud services.
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Manage user accounts and access control through Active Directory and identity management tools.
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Strong knowledge of: Windows 10/11 and MacOS
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Configure and support VPN connections and network connectivity (LAN/WAN, WiFi, firewall).
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Provide on-site and remote support, including handling VIP users.
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Manage and track tickets using ticketing systems, ensuring SLA compliance.
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Escalate incidents based on priority and impact.
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Administer endpoints using tools such as Intune / Endpoint Management (MDM).
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Maintain up-to-date IT documentation (inventory, diagrams, configurations).
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Support implementation and maintenance of IT infrastructure and cloud environments.
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Experience implementing and managing:MFA (Multi-Factor Authentication), Data encryption, Privileged access administration
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Knowledge strong CCNA CCNP, and similar
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Competitive salary
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Legal benefits and additional perks
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Professional growth opportunities
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Collaborative work environment
