Customer Support & Service Manager

Safran Aerosystems México, S. de R.L de C.V.
Mexicali, B.C.

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Experiencia en ventas
Inglés
Licenciatura
Atención al cliente
OEM
Negocios

Descripción completa del empleo

Descripción y detalle de las actividades

The Customer Support and Services Manager is the primary customer liaison for a portfolio of Aircraft (A/C) and Helicopter (H/C) customers within the aerospace aftermarket segment. This role is pivotal in driving customer-focused sales initiatives related to Aftermarket and Maintenance, Repair, and Overhaul (MRO) services across the assigned territory. The Manager leads all commercial interactions and negotiations on behalf of SEDA, aligning with the corporation’s strategic and financial goals. Ultimately, this position is accountable for ensuring high levels of customer satisfaction and fostering long-term business growth.

1. Essential Job Functions

Act as the main point of contact and trusted advisor for assigned customers, providing a single interface ("One Face to the Customer") to maintain and deepen customer relationships.
Serve as the escalation point for customer support issues, ensuring timely resolution and sustained customer satisfaction.
Develop, implement, and manage comprehensive sales plans targeting aftermarket parts and MRO services, aligned with company growth and profitability objectives.
Conduct detailed market research and competitive analysis to identify new business opportunities and expand the customer base within the aerospace aftermarket.
Develop and execute pricing strategies that balance market competitiveness with achieving maximum margin, growth, and financial targets.
Lead contract negotiations to ensure alignment with corporate policies and profitability goals.
Collaborate closely with OEM Sales teams, Program Support Management, and Customer Support functions to meet customer demands and sales objectives.
Facilitate effective internal communication and cooperation across departments to respond swiftly to customer needs and resolve issues.
Travel frequently throughout the Americas to engage with customers, with potential international travel to support global accounts and strategic initiatives.

Experiencia y requisitos

Education/Experience

Typical experience:

Bachelor’s degree in business, Engineering, Aviation, or a related field with 2–3 years of experience in sales and customer support management.

Aerospace experience is not required, but candidates must demonstrate strong commercial skills and a proven ability to manage customer relationships in a technical or industrial environment.

Beneficios

Beneficios de acuerdo a la LFT

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

Tiempo completo

Salario mensual neto $20,000 - $30,000 MXN

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

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