Description
We are looking for a Home Security Specialist (French-English) to provide top-tier support to customers regarding home security systems and services. This role involves assisting customers with troubleshooting, service setup, monitoring assistance, and product inquiries while ensuring their safety and satisfaction. Additionally, the specialist will proactively recommend and upgrade customer plans to enhance security features and meet customer needs. The ideal candidate has excellent communication skills in French and English, technical aptitude, and a strong commitment to delivering exceptional customer experiences.
Key Responsibilities:
Provide bilingual customer support in French and English for home security services, including system setup, troubleshooting, and account management.
Assist customers with alarm system configurations, mobile app connectivity, and monitoring services.
Troubleshoot technical issues related to security cameras, alarms, smart locks, and other security devices.
Educate customers on security system functionalities, best practices, and emergency procedures.
Handle inquiries related to service plans, billing, upgrades, and equipment installations.
Proactively identify opportunities to upgrade customer plans by recommending enhanced security features, additional equipment, or premium monitoring services.
Work closely with technical teams and monitoring centers to ensure fast and efficient issue resolution.
Maintain accurate records of customer interactions and solutions provided.
Stay updated on the latest home security trends, technology advancements, and safety protocols.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, technical support, or home security services preferred.
Languages: Fluency in French and English is required.
Skills:
Strong understanding of home security systems and smart home technology.
Excellent verbal and written communication skills in both French and English.
Ability to explain technical information in a simple and clear manner.
Proficiency in customer service software, troubleshooting tools, and CRM systems.
Strong problem-solving skills with attention to detail.
Sales-oriented mindset with the ability to identify customer needs and recommend upgrades.
Ability to work efficiently in a fast-paced and customer-focused environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities in home security, customer service, and sales.
A supportive and inclusive work environment.
Professional training on the latest security systems, customer service techniques, and upselling strategies.
If you are passionate about security technology, customer service, and helping customers upgrade to the best protection plans, apply today and become part of our team!
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
