Cuauhtemoc, Mexico City
Job Summary
Senior Site Reliability Engineer with extensive experience driving operational excellence, reliability engineering, service maturity initiatives, observability strategies, automation programs, and large-scale production support transformations. Proven ability to lead major incidents, influence engineering and business stakeholders, improve service reliability, and implement enterprise-wide monitoring, automation, and operational governance frameworks.
Key Responsibilities
Operational Leadership & Reliability Strategy
Service Reliability Leadership
Operational Excellence Programs
Reliability Engineering Strategy
Service Maturity Improvement
Operational Governance
Resiliency and Stability Planning
Service Performance Management
Reliability Roadmap Development
Strategic Operational Initiatives
Incident & Problem Management Leadership
Major Incident Management
Executive Incident Communications
Critical Production Event Leadership
Root Cause Elimination
Problem Management Governance
Preventive Control Implementation
Incident Trend Analysis
Risk Reduction Initiatives
Observability, Monitoring & Reliability Engineering
Enterprise Monitoring Strategy
Splunk Architecture and Observability
Dashboard Governance and Standardization
Alert Optimization Programs
Event Correlation Strategy
KPI and SLA Reporting
Service Health Metrics
Operational Analytics
Error Budget and Reliability Metrics
Service Performance Reporting
Automation & Continuous Improvement
Toil Reduction Programs
Operational Automation Strategy
REXX Automation Solutions
Continuous Service Improvement (CSI)
Process Optimization
Operational Risk Reduction
Platform Efficiency Improvements
Reliability Improvement Programs
Mainframe & Enterprise Platform Support
IBM Mainframe Operations Leadership
z/OS Platform Support
CICS Transaction Processing
JCL and REXX Expertise
Batch Processing Governance
OPC Scheduling Operations
Endevor Release Governance
Enterprise Production Support
Release & Operational Readiness Governance
Operational Readiness Reviews
Production Acceptance Criteria
Release Governance
Change Risk Assessment
Customer Onboarding Support
Migration and Modernization Readiness
Production Support Models
Recovery and Supportability Standards
Stakeholder & Cross Functional Leadership
Engineering Partnership
Product Owner Collaboration
Infrastructure Coordination
Business Stakeholder Engagement
Executive Reporting
Technical Risk Communication
Service Strategy Recommendations
Operational Governance Reviews
Knowledge Management & Mentorship
Team Mentoring
SME Enablement
Knowledge Management Programs
Runbooks and Documentation Standards
Operational Best Practices
Support Organization Enablement
Operational Culture Transformation
Skill Requirements
Splunk Netcool Omnibus xMatters Domo Remedy Jira Bitbucket XL Release (XLR) Endevor SDSF File-AID Abend-Aid IDCAMS DFSORT / SyncSort Key Strengths Reliability Engineering Operational Leadership Incident Command and Crisis Management Service Availability Improvement Automation and Toil Reduction Service Maturity Advancement Operational Risk Mitigation Execut
Other Requirements
1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.
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