Job Title: Front Desk Scheduler (In-Person, On-Site)
Location: Tijuana, B.C.
Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Employment Type: Full-Time
About Us:
Our Office provides administrative support to a growing network of clinics across California. Our mission is rooted in professionalism, teamwork, and a deep respect for the patients we ultimately serve. We are looking for a bilingual and highly organized Front Desk Scheduler to join our dynamic team in Tijuana.
Please note All Resume/CV submissions must be in English.
Job Summary:
The Front Desk Scheduler is the first point of contact for many of our internal and external clients. This role requires excellent communication skills, a calm and welcoming demeanor, and the ability to manage multiple scheduling priorities. The ideal candidate is proactive, dependable, and committed to delivering high-quality administrative support in a fast-paced, team-oriented environment.
Key Responsibilities:
- Greet callers and provide a professional and courteous first impression.
- Answer incoming calls and route them appropriately.
- Schedule and confirm appointments using internal systems.
- Review and update patient or provider schedules in real-time.
- Track provider availability and manage calendar changes as needed.
- Communicate clearly and promptly with case managers, providers, and other departments.
- Follow up on pending scheduling tasks and ensure documentation is complete.
- Assist with internal routing and coordination of walk-ins or unscheduled requests.
- Help maintain a clean and organized front desk environment.
- Support team workflow by completing ad-hoc administrative tasks.
Required Skills and Qualifications:
- University degree (Licenciatura) desired.
- Bilingual: Fluent in English and Spanish (spoken and written), C1, C2,.
- Strong interpersonal and communication skills.
- Exceptional attention to detail and time management.
- Comfortable with high call volumes and multitasking.
- Proficiency in Microsoft Office Suite, Google Docs, and scheduling platforms.
- High level of professionalism and discretion.
- Friendly, approachable, and service-oriented attitude.
- Punctual, reliable, and responsive to feedback.
Job Type: Full-time
Pay: $4,500.00 per week
Application Question(s):
- Do you currently reside in Tijuana?
- Would you say your English proficiency is at a C1 level or higher?
Work Location: In person
