Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedures.
General Job Description:
Under limited supervision perform the following activities:
- Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
- Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner.
- Issue credits/debits to customer accounts as warranted.
- Maintains management and related departments updated on new, crucial and recurring problems.
- Verifies accuracy of customer invoices and mails them out.
- Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
- Prepares cash receipts and bank deposits.
- Ensures 100% daily billing (internal FedEx-Bso).
- Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection,
- Application collections system ORACLEAR. GCCS application.
- May be required to perform other duties as assigned
Minimum Requirements:
Minimum Education:
- High School Degree/Equivalent.
Minimum Experience:
- Three (3) years experience in Billing or Accounts Receivable and/or 18 months experience as a Billing Clerk.
Minimum Required Skills:
- Excellent customer service and communications skills (oral and written).
- Clear and articulate speaking voice.
- Light typing (35 WPM) and experience operating a CRT.
- Word-processing and Spreadsheets experience a plus.
- Fluent in English.
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
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2020 Fortune’s World Most Admired Companies (14th)
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2019 Fortune’s Best Places to Work (15th)
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2019 Forbes’s One of the “Best Employers for Diversity”
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2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
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2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
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2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
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2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
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2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
