Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.
Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.
Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.
Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.
Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services.
Enforce residential policies and procedures to maintain property standards, safety, and security.
Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.
Coordinate and support residential events, social gatherings, and community-building initiatives.
Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.
Maintain accurate homeowner records, service logs, and confidential documentation.
Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.
