Job Responsibilities:
- Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
- Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
- Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
- Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
- Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
- Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
- Identify, manage and test SAP Note application as an Advanced Correction.
- Create and send Customer messages to SAP to request support and corrections
- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
- Provide mentoring support and guidance to other consultants on areas of expertise
- Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
- Performs other related duties as assigned.
Technology Specific Job Requirements:
- SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
- Excellent Understanding of Payroll Processing Methodology
- Understanding of Employee Self Service/Portal.
Experience :
- 3-5 Years of Directly Related Experience.
Sueldo: $90,000.00 al mes
Beneficios:
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: remoto híbrido en Naucalpan, Méx.
