Customer Service Representative
Guadalajara, Jalisco | Full-Time
ASMPT is seeking a Customer Service Representative to support customers across the Americas. This role is responsible for processing orders, generating quotations, managing backorders, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Prepare spare parts quotations and process orders.
- Manage backorders and customer inquiries.
- Create service contracts and service-related transactions.
- Handle return authorizations (RGAs) and credit memos.
- Support accounts receivable issue resolution.
Qualifications:
- Fluent in English and Spanish.
- 5+ years of customer service experience.
- ERP experience (SAP preferred).
- Strong communication and organizational skills.
- Proficient in Microsoft Office.
Compensation & Benefits
- Monthly gross salary: MXN $22,000
- 30 days Christmas bonus (Aguinaldo)
- Savings fund up to 13% of monthly base salary (subject to legal limits)
- Grocery vouchers
- Major Medical Insurance and Life Insurance
- 12 vacation days per year plus 25% vacation premium
- Annual preventive medical examination
- Profit Sharing (PTU), subject to eligibility and company results
Job Type: Full-time
Pay: Up to $22,000.00 per month
Work Location: Hybrid remote in Tlaquepaque, Jal.
