Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time
Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)
Salary: $7 – $9 per hour (based on experience)
Location: Remote (Latin America)
We are seeking a Bilingual Medical Receptionist (Spanish/English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.
In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.
Responsibilities
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Handle inbound and outbound patient calls with professionalism and empathy
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Schedule, confirm, and reschedule appointments to maximize provider availability
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Conduct patient intake, including demographics and insurance information
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Verify insurance eligibility and assist with basic billing-related questions
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Perform timely follow-ups, including lab result callbacks and appointment reminders
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Maintain accurate and up-to-date patient records in the EHR system
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Respond to patient inquiries and provide general front desk support
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Prioritize urgent and appointment-related calls effectively
Requirements
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Fluent in Spanish and English (required)
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Experience in a medical receptionist, healthcare support, or high-volume call environment
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Hands- on experience with EHR systems
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Hands-on experience with Athena EHR (preferred)
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Strong phone presence with clear, professional, and patient-friendly communication
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Solid understanding of insurance verification and healthcare workflows
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Ability to multitask, prioritize, and manage multiple calls efficiently
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Highly reliable, responsive, and engaged during working hours
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Detail-oriented with a strong commitment to patient care
Preferred Background
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Medical Assistant or equivalent healthcare support experience
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Strong clinical knowledge with proficiency in medical terminologies and a thorough understanding of patient care workflows,
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Experience in outpatient clinics or physician offices
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Background in Nursing (RN, LPN) or other clinical roles is a plus, but not required
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Experience in healthcare settings preferred
Tools & Systems
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Athena EHR
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VoIP system (Ooma or similar)
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Insurance portals (e.g., Aetna, BCBS, and others)
KPIs
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High call answer rate with minimal missed calls
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Fast response time to appointment requests
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High schedule utilization (well-filled provider calendars)
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Timely completion of callbacks and follow-ups
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Accuracy in patient data entry and insurance verification
Basic Requirements-
Must be proficient in speaking and writing English very clearly
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Must have relevant work experience
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Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
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Must be available for video meetings with your camera on (when needed)
Technical Requirements-
Device: Reliable laptop or desktop computer.
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Internet: High-speed connection (minimum 15 Mbps).
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Audio: Noise-canceling headset.
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Video: Webcam for virtual meetings.
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Workspace: Quiet, professional environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
