Location: Mexico City, Mexico
At PMI, we are transforming our business to deliver a smoke-free future. This transformation creates extraordinary opportunities for talented individuals who want to challenge the status quo, make an impact, and help shape the future of our brands.
As a Store Manager, you will lead the day-to-day operations of our retail store, ensuring an exceptional consumer experience while delivering commercial and operational excellence. You will be responsible for coaching and developing a high-performing team, driving sales results, managing store operations, and ensuring compliance with company standards.
This role combines people leadership, retail operations, customer engagement, and commercial execution to achieve sustainable business growth.
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Lead, coach, and develop a team of retail professionals.
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Foster a high-performance culture focused on consumer experience, accountability, and continuous improvement.
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Provide ongoing coaching, performance feedback, and development opportunities.
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Support recruitment, onboarding, and capability-building initiatives.
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Ensure compliance with company policies, procedures, and operational standards.
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Deliver store sales objectives and drive business growth.
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Support the team in engaging consumers and identifying sales opportunities.
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Monitor sales trends and key performance indicators to identify opportunities and gaps.
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Implement action plans to improve store performance and achieve business targets.
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Promote a customer-centric culture that supports conversion, loyalty, and repeat purchases.
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Oversee daily store operations to ensure smooth and efficient execution.
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Manage inventory levels, stock availability, replenishment activities, and merchandising standards.
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Ensure sales transactions are processed accurately and efficiently.
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Monitor operational KPIs and take corrective actions when necessary.
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Maintain a safe, compliant, and organized store environment.
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Ensure every consumer receives a premium and personalized experience.
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Support product discovery, consultations, and purchase decisions.
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Handle customer inquiries and resolve escalated issues professionally and efficiently.
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Continuously identify opportunities to improve the overall consumer journey.
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Ensure consistent execution across all consumer touchpoints.
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Analyze store performance and operational data to identify improvement opportunities.
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Implement process enhancements that improve productivity, efficiency, and customer satisfaction.
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Collaborate with cross-functional teams to support commercial and operational initiatives.
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Ensure alignment with organizational objectives and retail excellence standards.
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Bachelor's degree in Business Administration, Marketing, Retail Management, Commerce, or a related field.
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3+ years of experience in Retail Management, Store Operations, Customer Experience, Retail Sales, FMCG, Telecommunications, Hospitality, or related customer-facing environments.
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Proven experience leading and developing frontline teams.
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Strong experience managing sales targets, retail operations, and business performance indicators.
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Experience overseeing inventory management, stock control, merchandising, and store execution.
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Strong analytical skills with the ability to interpret KPIs and translate insights into action plans.
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Experience managing customer escalations and operational challenges.
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Strong stakeholder management and communication skills.
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Proficiency in Microsoft Excel and reporting tools.
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Fluent English.
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Strong retail operations and commercial acumen.
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Passion for delivering exceptional consumer experiences.
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Proven ability to lead and inspire teams.
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Data-driven decision-making capabilities.
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Strong planning, prioritization, and organizational skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Excellent problem-solving and operational execution skills.
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Collaborative mindset and ability to work across functions.
At PMI, you'll have the opportunity to work in one of the most significant business transformations in history. You will lead a retail operation, develop talent, deliver exceptional consumer experiences, and directly contribute to accelerating our smoke-free future.
Join us and help shape the future of retail.
