Enthuse customers and provide best experience through best in class hardware, software and technical support services
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in
direct customer service which is the core of our business. They carry out work for various customers
by directly visiting their sites or being permanently assigned to a specific customer at their site and
providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate
systems. Main responsibilities:
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Call Dispatching
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Monitoring Services
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Remote Support Services for the region Americas or Global
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On-site Support Services for the USA and Mexico
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Access Management
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INC Management
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MINC Management
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Service Request Fulfillment
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Problem Management
Change Management
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
