Intugo, in partnership with a foreign company specializing in full-service social
security disability advocacy, helps individuals successfully obtain their Social
Security Disability benefits.
This department works for a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance in their disability claim to assist over 100,000 individuals in filing their application successfully.
Job description:
We are seeking a dedicated and experienced Facilitator for our Disability Advocacy Contact Center. As a Trainer, you will play a crucial role in ensuring that our team is well-equipped to provide exceptional support and advocacy for individuals with disabilities.
This position requires a deep understanding of disability-related issues, excellent communication skills, and a passion for empowering staff to make a positive impact on the lives of those they serve.
Responsibilities:
- Develop and deliver training programs for contact center employees that improve performance and exceed customer expectations.
- Collaborate with subject matter experts to ensure training content remains current and relevant.
- Conduct comprehensive onboarding sessions for new contact center employees.
- Develop, design and deliver training programs that are engaging and interactive, using adult learning principles.
- Organize ongoing training sessions to keep advocates up to date with industry trends and best practices.
- Evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
- Work closely with supervisors and managers to address specific training needs and challenges.
Required Qualifications:
- Strong facilitation and presentation skills.
- Excellent communication, interpersonal, and organizational skills. Ability to adapt training approaches to diverse learning styles.
- Assess call center employees' needs and identify training gaps.
Preferred Qualifications:
- Previous experience in disability advocacy or related fields.
- Familiarity with contact center operations and tools.
- Created training materials, including PowerPoint presentations, workbooks, and job aids.
Schedule:
operation shift: full-time
monday to friday
class training 9:00am to 5:30pm gdl time (change with daylight savings)
non class training 8:00am to 4:30pm gdl time (change with daylight savings)
Salary and benefits:
$21,983.76 pesos gross salary
$1,500 food stamps
- 4% savings stamps
- private medical insurance
- 15 days christmas bonus (increases 1 day per year, up to 21 days)
- all other law benefits: vacations, imss, profit share
Sueldo: $21,900.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Servicio de comedor
- Vales de despensa
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiencia:
- Trainer: 1 año (Obligatorio)
Idioma:
Lugar de trabajo: Empleo presencial
