Company Description
SlideHub is a fast-growing (SaaS) Software-as-a-Service scale-up founded in 2016 by a team of Danish professionals. We are looking to expand our exciting presence in Mexico. SlideHub provides clients with an AI-enabled Asset Management Platform that enables companies to create compliant material faster.
Job Description
The role of the Customer Success manager is focused on 3 areas:
-
Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
-
Account management: where you will get your portfolio of customers to develop and maintain
-
First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
-
Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
-
End-user session where you show how to use the tool
-
Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
-
Host quarterly account status calls with clients to help prevent churn
-
Provide client input and feature requests to the product team
-
All efforts are done inbound (via the phone, emails, or video conference) and not in the field
Qualifications
The following are hard requirements for the right candidate:
-
Has a problem-solving mindset
-
Likes to talk to clients and listens proactively to understand the client’s pains and points of view
-
Fluent in English (business)
-
Is proactive
-
Have a basic business understanding
-
Self-motivated and able to thrive in a results-driven environment
-
Previous experience in sales, customer support, and communication is an advantage but not a requirement
The following are a big plus:
-
Any experience from similar roles within SaaS CS
-
Experience in HubSpot or similar CRM systems
-
Good grades in school
Additional Information
In addition to a competitive salary, the right candidate will:
-
Be part of a growing Customer Success team
-
Play a key role in the growth of our business in North America
-
Opportunity to rapidly grow to more senior roles within Customer Success
-
Be a part of an ambitious international company (we have more than 10 nationalities across 45 people
-
The job will be remote. If you are based in Mexico City or Guadalajara you will be able to meet colleagues physically on a monthly basis
-
You will report directly to one of the co-founders, located in Copenhagen, Denmark
We are currently looking for candidate(s) to start as soon as possible.
Salary
-
The compensation will consist of a fixed salary without a variable component. Further details will be shared in the interview
